Set up guest chat, step by step

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Open the guest chat page. Go down the page, box by box. Each step says what to do and where the guest sees it. To learn more, open the link at the end of each step.

The page

Go to Guests → Guest chat setup. It is the same page as Settings → Guest chat.

Left: the boxes you fill.
Right: What guests see. It shows the chat on a phone. It changes while you type.
Top: the buttons Chat history and On your own website.
Bottom: the save bar. It comes up when you change something.

Do you not see the page? Then guest chat is not on your plan yet. Ask us.

1. Turn it on

Box: Show the chat on my menu.

Turn the switch on.
Your public menu must be on. Your AI features must be on too.
Turn it off and the chat goes away at once.

Where it goes: a small bubble in the corner of every menu page.

2. The picture and the name

Box: How it looks.

Pick a Picture. Choose one of our drawn faces.
Or press Upload your own. Any size is fine.
Or press Your Instagram picture. Instagram must be connected first.
Pick First letter to use the plain letter.
Write a Name. Most places use their own name.

Where it goes: the top of the chat, the bubble, and the browser tab.

3. The first hello

Box: First thing it says.

Write the hello a guest reads first.
Or leave it empty. Then the chat uses a simple hello.

Where it goes: the first message when a guest opens the chat.

4. Your answers

Box: Things guests ask.

Write the answers you give every day.
Examples: where to park, which door, high chairs, corkage.
Do not write your dishes, prices or hours here. The chat reads them from your menu.

Where it goes: the chat uses these answers when a guest asks.

5. Daily limit

Box: Daily limit.

Set the Answers per day.
Most places keep the number we suggest.
When the chat reaches the limit, it sends guests to you.

6. Save

Press Save changes on the save bar.
Undo my changes puts back the old values.
The bubble is live within a minute.
Only owners can change this page.

7. After you save

Press Chat history to read every chat.
Press Guest requests to see guests who asked for a person.
Press On your own website to put the chat on your own site.

Read more: Chat history · Guest requests · Your own website

What the guest sees

What you fill	Where the guest sees it
The switch	The bubble in the corner of the menu
Picture	The bubble and the top of the chat
Name	The top of the chat
First hello	The first message in the chat
Your answers	The replies to questions about your place