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Gift cards

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A gift card is money a guest can spend at your venue. A guest buys it for a friend. The friend shows the code when they pay.

The rule

The code is the gift. Anyone who has the code can use the card, so treat it like cash.

How it works

  1. Open Gift cards and press Make a gift card.
  2. Pick Gift card for an amount of money, for example ฿3,000. Pick Experience for one thing, like “Dinner for two”.
  3. Type who it is from, who it is for, and a message. Press Make the card.
  4. You see the code, for example K7QM-2HXP-9RWD. Give it to the guest, or tick Send the card by email now.
  5. When the friend pays, type the code in Find a card. Type the amount and press Use. The card shows what is left.

Guests can also type the code themselves:

  • When they book a table. The booking form has Have a gift code?. On the Bookings page you see a green gift tag on the booking. Press it to open the card and use it on the bill.
  • When they order online. The cart has Have a gift code?. The card pays the order, or part of it. The order shows Gift card and To pay. If you cancel the order, the money goes back to the card.

Good to know

  • A gift card can be used many times, until nothing is left. An experience is used once, all at once. It is for a visit, so it cannot pay an online order.
  • The card pays the whole bill, with service and VAT. It is a way to pay, not a discount.
  • All staff can use a card. Only owners and managers can make a card, undo a use, send it again or stop it.
  • Staff see only the last four letters of a code in the list. The guest shows the full code.
  • Money not used yet is money your guests can still spend with you.
  • A booking takes no money from the card. You use it on the bill.
  • Guests can also buy a card online on your buy page. See Sell gift cards online.
  • Your AI assistant can look up a card. Ask “How much is left on this gift card?” in Telegram or in the chat. It cannot use or make a card.
  • The guest chat on your website knows you have gift cards. When you sell them online, it shows a Buy a gift card button.