What staff asked

When someone asks the bot a question mid-shift, they’re telling you something useful: this is what they needed to know and couldn’t remember. This page collects all of it, and puts the questions your rules couldn’t answer first.

The rule

A question with no answer isn’t a failure. It’s the most useful row on the page.

How it works

1. Open Training → What staff asked. It opens on Needs an answer.
2. Each row is one question, with how many times it was asked and by how many people. Similar wordings are grouped, so “can we do a birthday cake” and “birthday cake, is that ok?” show as one row asking twice.
3. Press Write a rule to go and add the missing rule to your house rules.
4. Once you’ve dealt with it, press Mark handled and the row drops out of the list.

Switch to Answered or Everything to see what the bot has been telling people — worth a look now and then to check it’s saying what you’d say.

Good to know

• Asked eleven times is different from asked once. A question lots of people ask is a training gap, not a one-off — that one belongs in a lesson, not just a rule.
• The list covers the last six weeks. Older questions drop off so the page stays worth opening.
• You need permission to see training results to open this page — it shows who asked what, which is a record about a named person.
• If a note appears saying your rules were too long to read in full, shorten them. Several short rules answer better than one long one.

Related features

• Your house rules — where the answers come from.
• Writing a course — turn a question everyone asks into a lesson.
• Reading the results — how your team is doing on the courses you set.