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Practice questions

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Multiple choice tells you someone recognises the right answer. Practice questions ask them to produce it: put the closing steps in order, name two dishes with sesame, answer a guest who says the steak is overcooked.

The rule

Ordering questions are always free. The two you type a sentence for are read and marked for you, and that costs a little each time — so they’re off until you switch them on.

How it works

  1. Open a published course and scroll to Practice questions.
  2. Press Write practice questions. Six are written from that course’s lessons — three kinds, mixed.
  3. Read them. They arrive as drafts and staff can’t see them until you press Approve (or Approve all). Delete anything you don’t like.
  4. Tick Let staff type answers to switch the marked kinds on, and set how many marked answers a day you want to allow.
  5. Your team sends /practice to the bot and gets three questions, typed.

An answer comes back marked, with a line of feedback. Right answers return further apart, as everywhere else in training.

Good to know

  • Ordering questions work with the switch off — they’re checked against the order you saved, so they never cost anything.
  • Spelling and grammar are ignored. The marking asks whether they know the thing, not whether they typed it neatly.
  • A scenario is marked against your house rules, not against someone else’s idea of good service. If your handbook doesn’t ask for something, not doing it isn’t an error.
  • A right answer you didn’t list still counts. The points you write are guidance, not a word list.
  • These don’t count towards who’s ready — practice is coaching, and switching it on or off shouldn’t change who can work tonight.

What your team sees

They type in their own words, one question at a time, with a Stop button on every one. If they wander off, the questions let go after half an hour and the bot goes back to answering questions normally — so a message meant as a question never gets marked as an answer.