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Know your guest: bookings and messages

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A guest books a table, sends a chat, writes a message or asks about an event. Often you already know them. The app checks your Customers page and tells you.

The rule

The app shows you the match. You decide. Nothing is linked by itself.

How it works

  1. The app looks for the same email or the same phone on your Customers page. A phone matches in any form, for example 081 234 5678 and +66 81 234 5678.
  2. When it finds one, you see This looks like your customer Anna, with Same phone or Same email.
  3. Press Link to Anna if it is the same person. On a booking, press Not this person to undo it.
  4. In Add a booking, type a name, a phone or an email. Your customers who match show under the boxes. Press one to use their details.
  5. Open the customer’s card. The History tab shows their table bookings, events, messages and orders together.

Good to know

  • The app only looks at your own customers. It never shows a guest from another restaurant.
  • A linked booking shows the guest’s visits, allergy tags and your note about them.
  • When you press Seated or Finished on a linked booking, the guest gets one more visit. No-show and Cancel do not count.
  • In Add a booking, Save this guest on the Customers page is on. Untick it if you do not want this.
  • Your staff can link a booking. Only an owner or a manager can press Add to customers for a new guest.
  • Two people can share one phone. Check the name before you press Link.