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Your house rules

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Every venue has a hundred small rules that live in someone’s head — corkage, phones, what happens when a dish goes back. Write them down here and your team can ask about any of them from their phone, mid-shift, instead of interrupting you.

The rule

Staff only ever see a rule once you publish it. Drafts are invisible to them.

How it works

  1. Open Training → House rules.
  2. Pick a section — House rules, Service, Safety and allergens, Opening, Closing, Complaints, Money or Emergencies — and press Add a rule.
  3. Give it a short title and write what it says, the way you’d tell a new starter on their first shift. “We charge ฿300 a bottle for wine brought in, and no outside spirits.”
  4. Press Save rule. It’s live for staff straight away.
  5. Turn Let staff ask questions on at the top of the page. Now anyone paired to the bot can just type a question and get your answer back.

Staff don’t need a command. They type “can a guest bring a cake?” and the bot answers from your rules, telling them which one it came from.

Good to know

  • Keep each rule short. One rule, one answer. A long rule crowds out the others and gets a worse answer.
  • Anything about an allergy always ends the same way — the bot tells staff to check with the kitchen, whatever your rule says. It is never the last word on what’s in a dish.
  • Questions it can’t answer are collected for you on the What staff asked page. That’s your list of what to write next.
  • Only owners and managers can edit house rules. Writing a training course is a separate permission — someone can write quizzes without being able to rewrite your fire procedure.
  • A rule nobody has confirmed in a year gets a quiet note asking if it’s still true. Press Still true to clear it.
  • Answering questions uses a small amount of your credit. There’s a daily limit per venue so a busy Saturday can’t surprise you.