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Bookings: find a booking when a guest arrives

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A guest walks in and says, “I have a booking.” Use the search box or scan their code. You see the booking in a few seconds.

The rule: the code on the guest’s phone has only the booking number. Only your team can open the booking with it.

How it works

  1. Open Orders & tables → Bookings.
  2. Type in Find a booking. You can type the guest’s name, their phone number or the booking number, for example 88F6E3. The first 3 characters are enough: 250 finds booking 250696.
  3. Bookings from today and later show first. Older bookings show under Before today.
  4. Tap a booking. The page opens that day. The booking shows at the top in Found booking.
  5. Press Arrived when the guest is at the door.

In the full-screen Map, press Find a booking in the top bar. The search opens wide, in place of the times. When you pick a booking, the search closes and the booking opens on its table.

You can type the phone in any way. “081 234 5678” and “+66 81 234 5678” find the same booking.

Scan the guest’s code

The guest has a QR code on their booking page and in their booking email.

  • With an iPhone: open the camera and point it at the code. Tap the link. You must be signed in on that phone. The booking opens with Arrived ready.
  • With a tablet or a computer: press Scan next to the search box. Hold the camera over the code.

Good to know

  • The search looks at all days, not only the day on screen.
  • A booking linked to a customer is also found by that customer’s phone or email.
  • A person who is not on your team sees only a sign-in page. They learn nothing about the guest.
  • One letter is not enough. Type two letters or more.