Why questions come back
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Answering a question once doesn’t retire it. It comes back — a few days later, then a few weeks, then a few months. Get it wrong and it’s back tomorrow.
The rule
Nobody finishes a course. They hold it, or it lapses and comes back.
How it works
- Your team answers a question correctly. It returns in 3 days.
- Right again? A week. Then three weeks, then two months, then six.
- Get it wrong at any point and it comes back tomorrow — with the short lesson that taught it, so they’re reminded before being asked again.
- Each session mixes up to three of these returning questions with new material, so a course keeps moving while old ground stays solid.
Send /me and they’ll see what they’re holding — “holding 7 of 12” — plus anything due and how many days in a row they’ve studied.
Good to know
- That number can go down. It counts what they still know, not what they once answered. This is on purpose — a course finished in March tells you nothing about June.
- Nothing ever disappears for good. Even a question answered right five times returns after six months, because menus and suppliers change.
- Whatever your team already answered still counts. Their history joins the rotation automatically — nobody starts again.
- A course shows a tick once they’re holding nine out of ten of its questions. One stubborn question won’t make a solid person look untrained.
- Missing a review by a few days is fine. Missing a whole cycle means it’s lapsed.
Related features
- How a session works — the two minutes this happens inside.
- Reading the results — the same picture, for the whole team.
- The morning nudge — the reminder that brings due questions round.