Writing a training course
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Staff learn in the gaps — before service, on the bus, waiting for a delivery. A course is four to six short lessons, each about a minute, each ending with a question.
The rule
Nothing reaches a single member of staff until you have read it and pressed Publish.
How it works
- Open Training → Courses and press New course.
- Give it a name, then choose what to build it from: A subject you choose, where you describe it the way you’d explain it to a new starter, or Your own menu, which uses your real dishes, drinks and allergens.
- Press Create course, then Write the lessons. A first draft appears in a few seconds.
- Read it. Open any lesson to change the wording, fix a question, or move the correct answer.
- Press Publish, then pick who has to do it under Who has to do this.
Good to know
- Writing a course costs credits once. Sending it to staff costs nothing, however many people read it — the lessons are written once and stored.
- Everyone gets the identical question, which is what makes two people’s scores comparable.
- After publishing you can still fix wording, but not add or remove a question or change which answer is correct — results are already recorded against them. Archive and write a new course instead.
- A course won’t publish if a lesson has no question. That’s deliberate: a lesson you can’t check is a lesson you can’t know landed.
- Owners and managers can write courses. Shift leads can assign them without being able to edit.
Related features
- Inviting your team — how staff receive lessons on their phone
- Reading the results — who studied, and how they did