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When the chat knows your allergies

A guest with a BiteTheMenu account can save their allergies and diet once, then choose — venue by venue — whether that venue’s website assistant may see them. When they do, the chat can say which dishes work for them without being asked twice.

The rule: off everywhere until the guest turns it on, and they turn it on for one venue at a time.

How it works

  1. The guest signs in on your website and opens Account.
  2. They save their allergies and diet under their profile.
  3. Just below, a switch appears: Let their assistant see my allergies, naming your venue.
  4. From then on, when they chat on your site, the assistant knows their allergies, their diet and their first name.
  5. It leads with dishes that fit, and says plainly which ones do not.

Good to know

  • It is off by default and stays off for every other venue until the guest turns it on there too.
  • The assistant never sees their email, their phone, their address or what they have ordered.
  • It still cannot clear a dish for an allergy. It says what your menu lists and still ends with the line asking them to check with your staff — knowing someone’s allergy does not let it speak for your kitchen.
  • The guest can switch it off at any time, and the assistant stops seeing it on the next message.
  • Guests who are not signed in are unaffected. The chat works exactly as it always has for them.
  • You cannot turn this on for a guest, and neither can we. Only they can.