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Telegram — your venue from your phone

Write “change Margherita to 250” and it finds the dish, makes the change, and confirms in a sentence.

The rule

Telegram can only do what the venue allows and what you could already do in the admin. It’s a shortcut for your own permissions, never a way around them.

Pairing

The fast way is on your Dashboard. Until you connect, a card Connect your Telegram sits at the top. On a phone, press Open Telegram, then press Start. On a computer, press Connect Telegram and scan the code with your phone. The card goes away when you are connected. Everyone on the team sees it until they connect.

You can also do it from settings:

  1. Open Settings → AI → Telegram and click Pair my Telegram.
  2. Point your phone’s camera at the code on screen. Telegram opens the right chat with your code already filled in — press Start.
  3. It replies confirming the pairing and lists what you can do. The window closes by itself.

On a phone, press the purple button instead. A phone cannot point its camera at its own screen. The button under the code says Open Telegram on this device and it opens the right chat for you.

Can’t scan and can’t press? The dialog shows the bot name with a Copy button next to it. Copy the name, search for it in Telegram, then copy the /start message and send it.

Codes expire after fifteen minutes; Generate a new code mints another.

Then try it: “list categories” confirms reads work. “find Margherita” returns the dish. “change it to 250 baht” quotes the old price and confirms the new one — live in the admin immediately.

Forgotten what it can do?

See What the Telegram bot can do for the full list with examples.

Send /help, or tap the blue Menu button and pick it. You get the list of what you can ask for at the venue you’re currently on — not a generic list, so it never offers something it would then refuse.

It’s what your venue allows crossed with your own permissions, so a chef and an owner get different lists. If yours looks short, that’s the venue’s settings, not a fault.

The example phrases at the bottom are picked the same way, so anything it suggests is something you can actually do.

Change your hours and details

You can change your opening hours by chat or by voice message. For example: “We open 5 to 11. We are closed on Monday.” Only the days you name change. The other days stay the same.

You can also change your venue name, address, phone, email, WhatsApp, website and social links. For example: “Our new phone number is 081 234 5678.”

The bot shows you the change first. Press Apply to save it. Only the owner can do this, the same as in Settings → Venue.

Write and schedule a post

Send a photo, then say what you want. For example: “Post this on Instagram tomorrow at 6pm. Say the carbonara is back.”

  1. The bot writes the words in your venue’s voice, with hashtags. This uses a small amount of credit, like Write in the Composer.
  2. You read the words. Ask for changes if you want them.
  3. The bot shows the post, the day and the time. Press Apply to put it on your calendar.

It can post to Instagram, Facebook, or both. Instagram needs a photo. If your venue needs approval, the post goes to a manager first. You find every post in Marketing Studio → Calendar.

Change your website

You can change the top of your home page by chat:

  • More photos at the top. Send a photo and say “add this photo to the top”. Two or more photos change by themselves. You can have up to 6.
  • Remove a photo. For example: “remove the second photo at the top”.
  • The button, the text and the logo. For example: “make the button say Book a table” or “put the text in the middle”.
  • A new section with a photo. Send a photo and say “add this photo to the website”. You can also ask for a photo with words beside it, or a gallery.
  • A gallery. Send the photos one at a time and say “add this to the gallery”. A gallery shows on the page once it has 2 photos. It can have up to 12.
  • Your About page. Say “on my About page” and the same changes work there. The draft link opens the About page.
  • Your Contact page. It shows your address, phone, email and opening hours. Change those and the page changes at once. You can also say “hide my Contact page” or “show it again”. Only the owner can do this.
  • What Google shows. Ask “what does Google show for my website?”. The bot can change the title and the short text under it. Only the owner can do this, and it is live at once. Google can take a few days to show the new words.
  • Other sections. Ask for a map, your delivery apps, a part of your menu, your next events, your offers, your team, or questions and answers. For example: “add a question: Is there parking? Yes, behind the building.”

Every change waits in your draft. Guests do not see it yet. Under the change you get two buttons: See the draft opens the page as it will look, and Publish puts it live. You can also ask “send me the draft”, or “throw away my changes”.

Run a paid marketing job

The bot can run the paid buttons from Marketing Studio. Ask for one of these:

  • “Write today’s brief again.”
  • “Make my hashtag plan.”
  • “Make a plan from my competitors.”
  • “Read my reviews again.” Or the same for Instagram or Facebook.

The bot shows what it costs. Press Apply to start. It takes a minute or two. The bot sends a message when it is done. Then ask it what the result says.

Ask it how the app works

You can ask the bot about the app itself. For example: “What is the difference between /train and /practice?” or “How do I add a lesson?”. It answers from these help pages, in the language you write in, and says which page it used. If the pages do not cover it, it tells you, and you can use Ask us a question in the admin.

The bot checks where the answer is before it replies. A question about the app, like “How can I create a QR code?”, goes to the help pages. A question about your venue, like “How do I handle a refund?”, goes to your house rules and your notes.

It also knows your venue’s house rules. For example: “What do we do for a refund?”. For this, Read your house rules must be on under What it may do.

Ask it for numbers

You can ask for numbers. For example: “Which pizza do guests see most?” or “What sold best this month?”. The bot reads the numbers again each time you ask. It does not use numbers from earlier in the chat. It uses the last 30 days, the same as the admin. If you want another time, say it, like “in the last 7 days”.

Seen and opened mean what guests did on the menu. Sold means what guests bought. The bot keeps them apart.

One pairing per login

Each teammate pairs from their own account. If two people share a login — the till tablet left signed in as the owner — the second to pair silently replaces the first.

If someone’s pairing vanishes from Paired teammates, that’s almost always why. They just pair again from their own login. The app warns you before a re-pair takes over an existing slot, so read that dialog.

How replies look

The bubble appears as you send and fills in as the answer is written. Send a voice note and it shows what it heard first, so a mishearing is obvious immediately.

Ask for numbers and you get short bullet lines, not a table — tables are unreadable on a phone. Ask to see something and it sends the actual photos.

It answers in the language you write in. Write in English and you get English. Write in Italian and you get Italian. You can also ask it to “speak English”. Then it uses English until you ask for another language.

It starts with what it knows. If one part of your question has no data, it answers the rest first. Then it tells you what is missing, in one short line.

Running more than one venue

Send /venue and pick from the list. It confirms — “Now on Hansar” — and everything after that is about Hansar until you switch again. Each venue keeps its own conversation, so switching back picks up where you left off.

You can type it, or tap the blue Menu button beside the message box and pick it from the list.

Once you have more than one, every reply carries the venue name at the bottom, so you always know who answered.

In a group chat it works differently: the group is set to one venue for everybody. Send /venue in the group to choose it. That stops two people in the same room getting answers about two different restaurants.

Good to know

  • This is the Ask from anywhere service, and it needs your AI features on. If it isn’t there, it isn’t on your plan yet — ask us, or see Which features show in your menu.
  • Every message is attributed to you in the activity log. There’s no shared “the app did it” identity.
  • It only mentions what your venue actually uses. No stock module means it will say so plainly rather than checking and reporting an empty answer.
  • Ask to see a competitor’s photos and you get the count and a link to open them, not the pictures themselves — their photo links stop working after a while. Your own dish photos come through as real photos.
  • Once paired you stay paired. You never need to disconnect and reconnect.
  • You can ask for the most expensive or the cheapest thing on your menu. The bot checks every item, not only the first few. A dish with no price is never called the cheapest.
  • You can ask what is in a dish. Try “which pizza has cheese?” or “anything with nuts?”. The bot reads the description, the ingredients and the allergens. If a dish has none of these, the bot tells you it could not check that dish. For allergies, the kitchen must always confirm.
  • Ask “what is our most popular dish on the web menu?”. It tells you which dishes guests open and see most. These numbers are not orders.
  • It can also read the hearts guests tap on your dishes, your credit balance, who changed what in the admin, your guest list, your party bookings, who on your team is ready to work, what guests asked in the chat, what needs you this week, whether your channels are still connected, your opening hours, your post ideas, what is on near you, and what Google shows people who search for you. Each is off until you switch it on under What it may do.