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Waiter — the floor seen from your home page

You walk in two hours before service. You need to know what’s on tonight, who’s booked, and what to say if a guest asks about nuts.

The rule

Your home page answers “what do I need before this table sits down?” The kitchen’s answers a different question, the owner’s another. Open the one that matches what you’re about to do.

What your role shapes

  • Your home page leads with tonight’s service — what’s on, who’s booked, and the assistant.
  • Your assistant knows the menu. “Is the pistacchio pizza nut-free?” returns the actual answer from the recipe and the allergen card: no, it has Bronte pistachios and pistachio cream, and the dough has gluten. “What pairs with the wagyu burger?” gives you three options across price tiers from your own wine list.
  • Your alerts are the floor’s. You don’t get the supplier ping or the cash reconciliation. The phone stays quiet for things that aren’t yours.

That’s the difference between a confident waiter and one who disappears into the kitchen every time a guest asks something.

Asking mid-service

The floating Ask button sits on every screen, so you can answer a guest without losing your place. It opens a small panel; close it and you’re exactly where you were.

If the question is genuinely outside the menu — a custom request, an undeclared dietary need — it routes you to the kitchen rather than guessing. That’s the right behaviour: it knows what it knows.