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Stopping your plan, or changing your card

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You can stop your plan yourself, and you can change the card yourself. Both live on AI → Your plan, under the name of your current plan.

The rule: cancelling never switches anything off today. You keep everything to the end of the month you’ve already paid for.

How it works

  1. Open AI → Your plan.
  2. Cancel plan asks you to confirm and tells you the exact date your plan runs until. Nothing changes before that date.
  3. Changed your mind? Keep my plan puts it back — any time before that date, as many times as you like.
  4. Change card opens our payment partner’s own secure page, where you can replace the card, see past invoices, and download receipts. We never see the card number.

Good to know

  • After the paid period ends you drop to the Free plan. Your menu, your photos, your competitor history and everything you’ve made all stay exactly where they are.
  • Only the venue owner can cancel or change the card. Everyone else sees the plan but not the buttons.
  • We don’t refund part of a month, which is why cancelling waits for the end of the period rather than stopping now.
  • If a payment fails we try again a few times over a week, then give you a further week before anything switches off — and we email you at each step. Changing the card during that window fixes it.
  • Cancelling from the payment partner’s page works too; the plan page notices and shows the same thing.
  • Moving down to a smaller paid plan isn’t self-serve yet — cancel, or ask us in Help.