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Lists and news emails

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A list is a saved group of your customers. You can send news to a list, for example “Truffle week starts on Friday”.

The rule

Only a guest who said yes gets your news. You cannot say yes for them.

How a guest says yes

Your contact form, your event form and your AI chat form each have a box: Yes, send me news and offers by email. It is never ticked for them. When you add that guest to Customers, they get your news. You see Wants your news on their message, and Gets your news on their card.

How it works

  1. Open Customers → Lists and press + New list.
  2. Give it a name. Pick the rules, for example Contact form and No visit in the last 60 days. You see who is in it at once.
  3. Press Save list. Each list shows two numbers: all the people, and how many get news.
  4. Press Send news, write a subject and a message, and press Send.

Good to know

  • Sending costs 1 credit for every 25 emails. You see the cost before you press Send.
  • Every email has a link to stop news. When a guest stops, they stay your customer. They just get no more news.
  • After a guest stops, only they can say yes again.
  • You need a venue email in Settings → Venue. When a guest answers, the answer goes there.
  • You can send up to 5 times a day, and up to 2,000 people each time.