Why questions come back

Answering a question once doesn’t retire it. It comes back — a few days later, then a few weeks, then a few months. Get it wrong and it’s back tomorrow.

The rule

Nobody finishes a course. They hold it, or it lapses and comes back.

How it works

1. Your team answers a question correctly. It returns in 3 days.
2. Right again? A week. Then three weeks, then two months, then six.
3. Get it wrong at any point and it comes back tomorrow — with the short lesson that taught it, so they’re reminded before being asked again.
4. Each session mixes up to three of these returning questions with new material, so a course keeps moving while old ground stays solid.

Send /me and they’ll see what they’re holding — “holding 7 of 12” — plus anything due and how many days in a row they’ve studied.

Good to know

• That number can go down. It counts what they still know, not what they once answered. This is on purpose — a course finished in March tells you nothing about June.
• Nothing ever disappears for good. Even a question answered right five times returns after six months, because menus and suppliers change.
• Whatever your team already answered still counts. Their history joins the rotation automatically — nobody starts again.
• A course shows a tick once they’re holding nine out of ten of its questions. One stubborn question won’t make a solid person look untrained.
• Missing a review by a few days is fine. Missing a whole cycle means it’s lapsed.

Related features

• How a session works — the two minutes this happens inside.
• Reading the results — the same picture, for the whole team.
• The morning nudge — the reminder that brings due questions round.