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Gc Guest Chat

MARKETING STUDIO / GUEST CHAT

The questions they would have phoned you about.

A small bubble sits on your menu. A guest taps it and asks what is in the carbonara, whether you are open Monday, where to park. It answers from your own dishes, hours and settings — in whatever language they wrote in.

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THE BRAIN TALKS TO YOUR GUESTS

Guests ask. The brain of your restaurant answers.

Day and night, in their language. It only uses what you told it.

1 · What it knows

It reads your restaurant before it answers.

  • Your menu Every dish, its price and what is in it.
  • Your hours and closed days Closed tomorrow for a private party.
  • Things guests ask Parking: free, behind us. Green door.
  • Your story Our veal comes from a farm near us.
  • Your booking page Guests book a table here.

2 · It answers

A guest taps the bubble on your menu.

Pick a question. See the answer and where it comes from.

Your restaurant AI assistant
Looking at Osso buco

Is it spicy?

No, it is not spicy. The veal cooks slowly for six hours, so it is very soft.

Are you open tomorrow?

No, we are closed tomorrow for a private party. We open again on Friday at 12:00.

Where can we park?

There is free parking behind the restaurant. Come in through the green door.

I can't eat nuts. What can I eat?

The menu says the osso buco and the garden salad have no nuts. Please ask our staff to check before you order.

Can we book for six on Saturday?

I cannot book for you. Tap the button and choose your time.

おすすめは何ですか？

今日のおすすめはオッソブーコです。6時間ゆっくり煮込んだ、とてもやわらかいお肉です。

Where the answer comes from

  • Your menu
  • Your hours and closed days
  • Things guests ask
  • Your story
  • Your booking page

3 · It tells you

Every question comes back to you.

Read every chat. Some questions have no good answer yet. Write the answer once. The chat uses it from then on.

Chat history

  • “Do you have a vegan pizza?” Today, 23:10
  • “Can I bring my dog?” Today, 02:15
  • “Is there a menu for children?” Yesterday

Guest request

MarcoToday, 09:40

Wants a table for 20 people next month. The chat could not help.

  1. 01 9.1

    Answers from your menu

    Not a generic assistant. It reads your dishes, your prices, your hours and your settings, and nothing else.

  2. 02 9.2

    In their language

    Whatever a guest writes in, the answer comes back in. Fourteen languages, no setup.

  3. 03 9.3

    Allergens go to a human

    It explains what is in a dish, and deliberately hands safety questions to your team rather than answering alone.

  4. 04 9.4

    Open when you are closed

    The questions that used to go unanswered at 2am, or arrive as a phone call in the middle of service.

  5. 05 9.5

    What they asked, collected

    Every guest request lands in a queue you can act on — the things people wanted that you do not yet offer.

  6. 06 9.6

    You set the limits

    The face, the opening line, the questions it expects and a daily limit are all yours.

What actually changes

The question never reaches you

  • A guest wonders at eleven at night whether you are open on Monday. They look somewhere else instead.
  • The phone rings in the middle of service to ask where to park.
  • Somebody wants to know what is in the carbonara. Nobody is there to answer.
  • A guest writes in German. Nobody on tonight reads German.
  • People keep asking for something you do not offer, and you never hear about it.

The question gets an answer

  • A small bubble on your menu answers from your own hours, in a second.
  • The parking question is answered before anybody picks up a phone.
  • It reads your real dishes and tells them what is in one.
  • They write in German and the answer comes back in German.
  • Every request lands in a list you can read later, so you learn what people wanted.

How it works

You answer four questions once. The chat does the rest, on your menu page.

  1. 01

    You give it a face and a name

    Pick one of the drawn characters, upload your own picture, or leave the first letter of your name. Write the first line it says when a guest opens it. A preview beside you fills in as you type, so you see what a guest will see.

  2. 02

    It answers from your own menu

    Not a general assistant. It reads your dishes, your prices, your opening hours and your settings, and nothing else. If it does not know, it says so instead of making something up.

  3. 03

    A safety question goes to a person

    It tells a guest what is in a dish. It will not be the last word on an allergy. It says to check with your staff and offers to pass the question on, every time. That rule is in the code, not in a setting you could turn off by accident.

  4. 04

    Whatever they write in, it answers in

    Fourteen languages, and nothing to set up. A guest writes in German and reads German back. Your team never has to find somebody who speaks it.

  5. 05

    You read what they asked

    Every request lands in a list. The dish somebody wanted and you do not serve, the table for twelve, the question three people asked this week. You set a daily limit so a busy night cannot run away with your credits.

Which plan it comes with

The guest chat comes with Essential and above. What the plan changes is how many guests it can answer each month.

What you would otherwise do

  • Answer the phone in the middle of service to give the address.
  • Lose the guest who asked at eleven at night and got nothing back.
  • Find somebody on shift who reads the language the guest wrote in.
  • Never learn what people asked for and did not get.

You set a daily limit, so a busy night cannot cost more than you meant to spend.

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No card, no setup call. Start free and the agents pick it up on their next shift.

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